Information Technology

Given that no two SMEs or organizations have the same systems, constraints, or priorities, deRabane’s IT services begin with an in-depth analysis in order to obtain a concrete understanding of your specific situation. IT project management, systems integration, infrastructure, cybersecurity, and IT support: we bring together the right expertise, coordinate project contributors, and handle the technological aspects which require time and attention to detail, as well as a global perspective. As a result, you gain an IT partner capable of supporting both your strategic projects and day-to-day operational needs.

Information Technology

IT Project Management 

A technology project always takes shape long before it is implemented. It is based first and foremost on a thorough understanding of the organization’s needs, a clear direction to follow, and rigorous coordination. Our IT project managers define mandates within their wider picture: frameworks, planning, budgets, suppliers, project contributors and more. Whether deployed in agile or hybrid mode, our approach adapts to the realities of each organization in order to maintain alignment, manage the deployment, and deliver the project on time and within budget. 

  • Implementation of business solutions 
  • Cloud and data migration 
  • Restructuring of IT environments 
  • Modernization of existing systems 
  • Multi-site deployments 
  • Systems harmonization following a merger or acquisition

Systems Integration

Well-integrated systems create continuity among data, teams, and operations. We connect business platforms and automate processes in order to reduce manual data entry, facilitate the flow of information, and enable better-informed decisions. We integrate with HubSpot, Zoho One, Microsoft Dynamics 365, Microsoft Dynamics GP, QuickBooks Online, BambooHR, Monday, Asana, and many more solutions. Each integration is designed with consistency in mind so that it meets the organization’s current needs and also supports its growth. 

  • Customer Relationship Management (CRM) software
  • Enterprise Resource Planning (ERP) software
  • Applicant Tracking System (ATS)
  • Human Resources Management System (HRMS)
  • Information Technology Service Management (ITSM)
  • Mobile device and barcode scanner management (MDM) 

IT Infrastructure and Cybersecurity 

A robust technology infrastructure acts as an anchor: it supports operations, connects environments, and protects what matters most. For over 10 years, we have been designing and managing IT infrastructures for multi-site organizations in Quebec and Canada which operate out of offices, warehouses, and/or operational sites. Cybersecurity is built‑in right from the design phase in order to protect operations and ensure compliance. 

  • LAN and WAN networks 
  • Microsoft Azure cloud 
  • IT Infrastructure and Mobile Device Management (MDM)
  • Identity and Access Management (IAM) 
  • Workstation protection 
  • Firewalls and network security 

Support and Services

Effective IT support ensures operational continuity while simplifying the day-to-day work of your teams. From Level 1 desktop services to Level 2 advanced support, we manage the daily work environments used by staff. Our experience working with SMEs and organizations having up to 3,000 employees enables us to offer structured managed services on a monthly rate basis, backed by clear service level agreements (SLAs) and in-depth knowledge of each environment.  

  • Microsoft 365 and Google licences and accounts 
  • Support for collaboration tools
  • Workstation preparation and configuration 
  • Software updates and patches
  • Printers and peripherals 
  • Management of employee hirings and terminations 

Frequently Asked Questions

What are managed IT services and who are they for? 

Managed IT services, also known as IT outsourcing, involve entrusting all or part of a company’s technology environment management to an external partner.

The deRabane agency can provide Level 1 and Level 2 IT support, device and IT infrastructure management, access management, Microsoft 365 licensing, as well as the onboarding and offboarding of staff members. These services are specifically designed for SMEs and organizations which do not have a comprehensive internal IT team, or for those who wish to enhance their existing resources with external expertise. 

How much do managed IT services cost for an SME?

The cost of managed IT services varies depending on several factors, such as the number of users and devices, the level of support required, the technological environment’s complexity, the number of sites needing to be managed, as well as the desired service levels.

The deRabane agency offers managed IT services on a monthly rate basis, tailored to the specific circumstances and needs of each organization. An assessment of the IT environment helps in determining the scope of the required services and in proposing a customized plan. 

What types of systems can you integrate (CRM, ERP, HR)? 

The deRabane agency helps organizations integrate their various business systems, thus facilitating the flow of information, the reduction of manual data entry, and the automation of certain processes.

Our team works primarily with CRMs, ERPs, HR platforms, ATS solutions, financial tools, ITSM environments, and mobile systems. HubSpot, Zoho One, Microsoft Dynamics 365, Microsoft Dynamics GP, QuickBooks Online, and BambooHR are among the platforms deRabane works with.

The objective is to create a cohesive technological environment, in which various platforms communicate effectively with one another and can evolve alongside your organization.

Why entrust the management of an IT project to an external project manager?

Hiring an external IT project manager allows you to bring in expertise in planning, coordination, and technology management, without necessarily having to increase your organization’s permanent staff.

The deRabane team can handle the mandate’s scope, planning, budgeting and supplier coordination needs, in addition to managing the project’s various contributors. Depending on the project and the organization, the selected approach may take on an agile or hybrid form. For example, this expertise can be leveraged for the implementation of a CRM or ERP system, the migration to a cloud-based infrastructure, or a Microsoft 365 deployment. This is especially useful when multiple suppliers, systems, and teams need to move forward in a coordinated manner.

What IT services does deRabane offer to SMEs and organizations? 

The deRabane agency offers IT services in four main areas: IT project management, systems integration, infrastructure and cybersecurity, IT support and managed IT services.

Our teams can assist with strategic technology projects or day-to-day operational needs: CRM and ERP implementation and integration, automation, Microsoft 365, Microsoft Azure, networks, IT assets management, mobile devices, access and licensing, user support, and more.

This comprehensive approach allows us to evaluate the technological environment as a whole, and to link the various systems used by the different teams within your organization. The deRabane agency’s expertise in communications and marketing also provides a better understanding of the relationships which exist between technological tools and business platforms, especially in terms of CRM systems and marketing automation tools.